Stelink Terms of Service

1. Service Description

Stelink provides digital network communication services for individual users, aimed at enhancing security and privacy protection during internet use. We provide dedicated network connections and related services (hereinafter referred to as "Stelink Services") based on user choice.

You assume all risks and responsibilities when using these services. Stelink assumes no liability for any direct or indirect losses, or criminal or civil legal liability that may arise from your use or inability to use these services (except as otherwise provided by law).

We grant you a limited, non-exclusive, non-transferable, and non-sublicensable personal use license to use Stelink Services in accordance with these Terms. Stelink Services may be modified, suspended, or terminated without prior notice, and we are not liable for any damages arising from such actions.

2. Intellectual Property

Stelink and its affiliates hold complete intellectual property rights over the software, interfaces, content, logos, etc., within the service. Without written permission, users shall not copy, distribute, adapt, reverse engineer, or otherwise infringe upon Stelink's intellectual property.

3. Prohibited Conduct

Users must comply with relevant laws, regulations, and these Terms when using Stelink Services and must not engage in, including but not limited to, the following activities:

1. Using the service to commit illegal activities or other improper conduct, such as fraud, trafficking contraband, disseminating pornography, hacking, identity theft, digital piracy, etc.;
2. Attacking, interfering with, or unauthorized accessing of third-party networks, systems, or services;
3. Disseminating inappropriate content targeting minors or exploiting minors in any way;
4. Affecting others' normal use through long-term bandwidth occupation, large-scale P2P downloads, web scraping, etc.;
5. Collecting, storing, or disseminating others' personal information without permission;
6. Using the service for military, cyber warfare, or other non-peaceful purposes;
7. Other activities violating laws, regulations, or these Terms.

For confirmed violations of these Terms, Stelink has the right to unilaterally take measures including but not limited to warnings, function restrictions, account suspension or termination, content deletion, and cooperating with judicial authorities.

4. Account and Access Management

• Non-customized accounts are for personal use only; sharing, reselling, or renting is prohibited;
• The account holder bears all losses resulting from account sharing, leakage, or misuse;
• Stelink has the right to suspend or restrict account access and conduct investigations upon detecting anomalies or potential risks;
• If an account is suspended, users can submit an appeal and verification through customer service channels.

5. Refund Policy

Stelink VIP service is a virtual product; activation is considered the start of service usage. Generally, VIP services are non-refundable, but refunds may be processed under the following conditions:

Refund Conditions

1. After purchase and confirmation by customer service, the service is genuinely unusable during the membership period;
2. The purchase channel is the official website or official app store (excluding third-party代理渠道);
3. The refunded item is a Stelink one-time or subscription package (excluding gifted卡密);
4. Promotion Policy: A full refund may be requested within 1 day of purchase; after 1 day, a refund of 90% of the unused days' value applies. Promotional specials (below 20% off list price) or packages explicitly marked non-refundable are not eligible; purchases made within app stores should first apply for a refund through the app store; if processed with platform assistance, the refund amount will be calculated after deducting the app store's commission;
5. Not in violation of the following "Non-compliance Situations".

Non-compliance Situations (Refund Ineligible)

• Violation of local laws or the laws of the People's Republic of China;
• Unauthorized commercial profit-making activities (e.g., reselling, renting, using the channel for large-scale crawling);
• Account sharing or long-term bandwidth occupation causing network service anomalies;
• Involvement in illegal activities such as fraud, gambling, pornography.

Refund Process

1. Contact official customer service to explain the situation; after confirmation by customer service, a refund application can be registered;
2. We will process the refund within 3 working days via the original payment method (e.g., Alipay, PayPal);
3. Any transaction fees or charges incurred during the refund process imposed by third parties will be deducted from the refund amount.

6. Disclaimer of Warranties

Stelink Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no express or implied warranties regarding the suitability, accuracy, continuity, or error-free nature of the services. Your use of these services is at your sole risk.

Under no circumstances shall Stelink's liability for losses arising from the use or inability to use the services exceed the total fees you have paid for the services, except as otherwise mandated by law.

7. Governing Law

The formation, interpretation, and performance of these Terms shall be governed by the laws of the People's Republic of China, excluding its conflict of laws principles. Any disputes arising shall first be resolved through friendly negotiations; if negotiations fail, legal proceedings may be brought in a court of competent jurisdiction.

8. Changes to Terms

Stelink may update and modify these Terms based on legal and regulatory changes or business needs. Modifications will be published through announcements on the official website or within the app and will take effect immediately. Your continued use of the service constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about these Terms or require legal and compliance advice, please contact us via: